Refund & Cancellation Policy

This Refund & Cancellation Policy applies to all subscriptions purchased through Core DC Flow ("we", "us", or "our"), operated by Core DC Flow. By subscribing to our service, you agree to the terms outlined below.

1. Subscription Plans & Pricing

We offer the following subscription plans:

• Premium Monthly: R499.00 per month, billed monthly via PayFast.
• Premium Annual: R4,990.00 per year, billed annually via PayFast (save 2 months).

All prices are in South African Rand (ZAR) and include VAT where applicable. Payments are processed securely through PayFast, our authorised payment provider.

2. 7-Day Free Trial

New subscribers are entitled to a 7-day free trial with full Premium access. During the trial period, no payment is required. When the trial ends, you will automatically be prompted to select a subscription plan to continue using the service.

• No charge is applied during the 7-day trial.
• You will not be billed until you actively select a plan and complete payment via PayFast.
• If the trial expires and no subscription is purchased, your account will be placed in a read-only state until a plan is selected.

3. Cancellation Process

You may cancel your subscription at any time. To cancel:

• Log in to your Core DC Flow account.
• Navigate to Subscription from the navigation menu.
• Click Cancel Subscription and confirm your cancellation.
• Your subscription will remain active until the end of the current billing period, after which access will revert to the free tier or read-only mode.

Cancellations are processed through PayFast's recurring billing system. Once cancelled, no further charges will be applied to your account. You may resubscribe at any time.

4. Refund Policy

4.1 Monthly Subscriptions

Monthly subscriptions are non-refundable once the billing cycle has commenced. If you cancel mid-cycle, you will retain access to all Premium features until the end of the current billing period. No partial or pro-rata refunds are issued for monthly plans.

4.2 Annual Subscriptions

Annual subscriptions may be eligible for a pro-rata refund within 7 (seven) daysof the initial annual payment, provided that a cancellation request is submitted in writing to our support team within that period. After 7 days, annual subscriptions are non-refundable, though you may cancel to prevent the next renewal.

4.3 Failed or Duplicate Payments

If you are charged in error, or a duplicate charge occurs due to a technical issue, please contact our support team within 30 days of the transaction. Verified duplicate or erroneous charges will be refunded in full.

5. PayFast & Dispute Resolution

All payments are processed by PayFast. For disputes related to unauthorised transactions, you may also contact PayFast directly or your card-issuing bank. We will cooperate fully with PayFast's dispute resolution process and provide all necessary transaction records.

6. Account Access After Cancellation

Upon cancellation and expiry of your current billing period, your account will be placed in a read-only state. Your data will be retained for 90 days, during which you may resubscribe to restore full access. After 90 days of inactivity, your data may be permanently deleted in accordance with our Privacy Policy.

7. Changes to This Policy

We reserve the right to update this Refund & Cancellation Policy at any time. Changes will be communicated through the application or via email. Continued use of the service after changes constitutes acceptance of the revised policy.

8. Contact Us

For refund requests, cancellation assistance, or any billing-related queries, please contact our support team:

• Email: jacowentzel3@gmail.com
• Or visit our Contact Support page.

We aim to respond to all refund and billing enquiries within 24–48 hours.